RETURN FORM
You can click the link below to print a copy of our Return Form.
Returns & Exchanges
RETURN AND EXCHANGE POLICY
If you have any problem with any items(s) and wish to return or exchange, please see below for our policy:
You may return most new items within 30 days of your original purchase.
All returned items must be in new, unworn, and unwashed condition. All original tags and accessories must still be attached.
For BOGO promos, like a "Buy 1 Get 1 Free", we can accept exchanges for another item of equal or less value of the price of the item by itself or store credit. We can also accept a refund, however, please note that it would be at the cost of the prorated discount of the item within the whole BOGO purchase amount.
Returns are completed with either a refund to the customer, or an exchange for a different product.
Refunds
We accept refunds for most items if you are unsatisfied for whatever reason. Refunds are processed back to the original form of payment of the customer.
Exchanges
We accept exchanges for another size or another item of equal or less value, if you're disappointed in the product for whatever reason. Products of equal or less value will be shipped out to you, and a refund of the remaining amount will be provided to the original form of payment. If you wish to exchange for an item of greater value, we recommend you to request a refund and to place a new order.
RETURN AND EXCHANGE PROCEDURE
These procedures apply to domestic (United States) customers only.
1) Contact customer service via email with your order number and whether you are requesting an exchange or a refund.
Refunds include a full refund on the price paid for the product(s) only. Any standard or expedited shipping fees paid on the original order are not refunded.
Exchanges are also acceptable for different products of equal or less value. If you want to exchange for a product of greater value, we recommend you opt for a refund and complete a new order. Customer service will email you a return label for your exchange.
For defective/incorrect items that are returned, we verify the product was defective/incorrect when we receive it.
2) Fill out the Return Form that came with your package and clearly list the product you are returning or exchanging, and the reason code for why. If you would like store credit, please note that you are exchanging for store credit. Click here to print a copy of our Return Form.
3) Ship the item(s) back to us by dropping your package off at your closest USPS facility. If you use your own return label, please address the package to:
JR International Trading LLC
Attn: Bulletproof Romance Returns
7121 West Craig Road, #113-307
Las Vegas, NV 89129
4) Once we receive any eligible return item(s) they will be inspected and processed within 5-7 business days. Exchanges may be processed for the customer in this time. If there is a refund due, a credit will be issued in the original form of payment.
JR International Trading only accepts returns/exchanges for merchandise purchased from our online store, www.bulletproofromance.com. All merchandise purchased from third party distributors must be returned to the respective distributor. Merchandise purchased from partner retail locations can only be returned/exchanged at respective retail location.
RETURN LABEL
For U.S. customers, please email customerservice@billetproofromance.com to request a prepaid return label.
Fill out the return form. You can then request a return shipping label by emailing customerservice@bulletproofromance.com or you can use your own.
Include the return form in the box, and return to:
JR International Trading LLC
Attn: Bulletproof Romance Returns
7121 West Craig Road, #113-307
Las Vegas, NV 89129
Pack and seal your box securely, and in the original package, if possible. Please include the return form in your box, with the reason for your return. Please drop off your package to the closest USPS office near you. We'll process the return/exchange when the package reaches our location.
JR International Trading is not responsible for return merchandise lost during shipping. Packages must be returned prepaid.
NUMBER OF RETURNS AND EXCHANGES PER ORDER
Our system allows for a maximum of 3 pre-paid return shipping labels to be generated per order.
We allow 1 return with a pre-paid shipping label at no cost to the customer. If the 2 additional returns are processed on an order, a $5 restocking fee may be applied on each additional return.
After all 3 return shipping labels have been used and processed, the customer is responsible for getting their own return shipping label for any additional products.
BUY ONE / GET ONE PROMOTIONS
Any item purchased during a Buy One / Get One (BOGO) offer may be returned for an exchange or refund.
Exchanges
Items from a BOGO deal are individually eligible to exchange for any item that is of equal or lesser value than the original item’s full price. Any price difference between the original item(s) and the new item(s) will be refunded to your original form of payment.
Returns
Items purchased during a BOGO offer are viewed as groups. The BOGO offer applies to the lower-priced item(s) in the group, making the lower-priced item discounted or free. If a return is necessary, each item in the pair has a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment.
PAYMENT REFUND
Once your package has been received, your refund or exchange will be processed within 7 business days, pending any outstanding questions we may need to reach out to you for. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card, your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.
If you have any questions or concerns, please feel free to contact us at customerservice@bulletproofromance.com